Terms & Conditions

These Terms & Conditions ("Terms") govern your use of LabelGuard AI (the "Service"), a label preflight review application operated by Huckleberry Concepts, trading as LabelGuard AI ("we", "us", "our"). By creating an account, purchasing a subscription, or continuing to use the Service, you agree to these Terms and form a contract with Huckleberry Concepts.

1. Who may use the Service

You must be of legal age to form a binding contract. If you use the Service on behalf of a brewery, distillery, brand, design studio, or printer, you confirm you have authority to bind that organization to these Terms. You must provide accurate account information, keep it current, and keep your login credentials confidential. You are responsible for all activity under your account.

2. What the Service does

LabelGuard AI analyzes uploaded beverage alcohol label artwork against a library of federal preflight rules and returns a score, per-rule outcomes, and annotations. The Service is a preflight review aid only. It is not regulatory approval, legal advice, or a guarantee of TTB or state acceptance. You remain responsible for verifying compliance with current regulations before submission or press.

3. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. You may not reverse engineer, resell or redistribute the Service, circumvent technical or usage limits, or use automated means to extract the rules library.

4. Acceptable use

• No unlawful use, fraud, spam, or misrepresentation.
• No uploading of artwork or content you do not have the rights to use, and no infringement of any third party's intellectual property.
• No interference with the security or integrity of the Service, including malware, probing, scanning, or unauthorized scraping.
• No attempt to access another customer's files, reports, or account data.

Rights holders may contact us to report infringing content; we will review and remove content where appropriate, and we may terminate accounts for repeated or serious infringement.

5. Your content

You retain ownership of the artwork and files you upload. You grant us a limited licence to host, process, and display that content solely to operate and provide the Service to you. Uploads are stored in private, access-controlled storage.

6. Automated analysis and accuracy

The Service uses automated analysis. Extracted text and rule outcomes may be incomplete or inaccurate, particularly with low-resolution artwork. Where a field cannot be read, the report flags it for manual confirmation. Outputs are not a substitute for professional regulatory or legal review, and you are responsible for verifying results before relying on them.

7. Intellectual property

Huckleberry Concepts retains all right, title, and interest in the Service, including its software, rules library, documentation, and branding. No rights are granted other than those expressly stated here.

8. Service level

We work to keep the Service available, but we do not guarantee uninterrupted or error-free performance. Features may change, and maintenance or third-party outages may cause downtime.

9. Plans, payment and subscriptions

New accounts include three free preflight reviews. Paid plans are offered on a monthly or annual basis and renew automatically until cancelled. Current prices are shown on our Pricing page.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, applicable taxes, renewal, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. You can cancel or update your subscription at any time through the Paddle customer portal linked from your dashboard; cancellation takes effect at the end of the paid period.

10. Suspension and termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time. On termination, your access ends and your stored files may be deleted after a reasonable export window.

11. Warranties and liability

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential, or special damages, including lost profits, lost data, reprint costs, or goodwill. Our aggregate liability is limited to the fees you paid in the twelve months preceding the claim. Nothing here excludes liability for fraud, death, or personal injury where that exclusion is not permitted by law.

12. Indemnity

You will indemnify Huckleberry Concepts against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

13. General

These Terms are governed by the laws of the State of California, United States, and the courts located there have exclusive jurisdiction. You may not assign these Terms without our consent; we may assign them in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. We may update these Terms and will change the "Last updated" date above.

14. Contact

Huckleberry Concepts — questions about these Terms: support@labelguard.ai. Billing and refund requests are handled by Paddle at paddle.net.